Cancellation Policy

We operate on an honest, no-lock-in philosophy. As a restaurant owner using Parozo (Starter ₹499/mo, PRO ₹999/mo, or Business ₹2,499/mo):

• How to Cancel: You can cancel your subscription at any time directly through your administrative portal under Settings → Subscription / Billing, or by sending a simple cancellation message via WhatsApp to our official support line (+91 98797 12066).
• No Hidden Penalties or Exit Fees: There are zero cancellation charges, termination penalties, or early-exit fees.
• Retained Access: When you cancel, your account is marked to prevent future auto-renewals, but your QR menus, live ordering, and KDS screens remain 100% operational until the final day of your current paid billing period.
• Data Portability & Export: Prior to your subscription termination date, you can export your complete menu catalog (CSV/JSON), historical sales records, customer order history, and GST reports directly from your dashboard.
• 30-Day Reactivation Window: We safely preserve your menu setup and branch configuration for 30 days post-expiration. If you choose to reactivate, all your menus and custom QR codes will resume working seamlessly. After 30 days of inactivity, private restaurant data is permanently scheduled for secure purge.

Because Parozo provides real-time digital ordering that routes directly to commercial kitchens, specific operational guidelines apply to diner table orders:

• Instant Kitchen Notification: When a dining patron clicks "Place Order" on their mobile screen, the order ticket is transmitted in real time to the kitchen’s Kitchen Display System (KDS) screen and printed via thermal KOT chits.
• Pre-Preparation Cancellation Window: Diners may modify or cancel a submitted item from their browser only while the ticket status remains in "Pending" or unacknowledged state.
• Active Preparation Status: Once chefs tap "Preparing" on the kitchen touch tablet, food ingredients have already been committed to the pan/oven. At this point, the digital cancellation button is disabled to protect the restaurant from food waste.
• Assistance from Floor Staff: If you must cancel an item after cooking has begun due to personal emergency or severe delay, please inform the restaurant captain or waiter immediately. Restaurant staff can manually modify the ticket on their POS or manager screen.

Parozo reserves the right to suspend or terminate services under exceptional circumstances:

• Non-Payment: If automated renewal attempts fail, we provide a 7-day grace period with email and dashboard reminders before pausing public QR menu access.
• Abuse or Illegal Activity: Publishing fraudulent or unlawful content, attempting malicious attacks against the platform infrastructure, or violating our Terms of Service will lead to immediate account termination without refund.

If you experience any difficulty cancelling your subscription or have questions regarding data exports, our customer success team is ready to assist you: