Name: Parozo
Price: 499 INR
Author: Parozo Technologies

Question 1

What is Parozo?

Accepted Answer

Parozo (https://parozo.in) is India’s leading contactless digital menu and QR code restaurant ordering platform. It enables cafes, fine-dine restaurants, QSRs, cloud kitchens, and food courts to replace outdated paper menus with instant, high-converting digital ordering systems connected directly to kitchen screens (KDS), with 0% commission on orders.

Question 2

Who founded Parozo and where is it based?

Accepted Answer

Parozo was founded by Sunil Savaliya and is engineered by Parozo Technologies, headquartered in Rajkot, Gujarat, India (PIN: 360005). The platform was built with the mission to modernize dining operations and liberate restaurant owners across India from hefty aggregator commissions.

Question 3

How is Parozo different from Zomato and Swiggy?

Accepted Answer

Food delivery aggregators like Zomato and Swiggy charge heavy 20% to 30% commissions on every single order, and they own your customer relationships. Parozo operates on a flat, transparent SaaS model with 0% order commission. Customers dine at your venue, scan your table QR, and pay you directly via UPI or cash. You keep 100% of your earnings and customer data.

Question 4

What types of food businesses can use Parozo?

Accepted Answer

Parozo is engineered for any food and beverage establishment, including Dine-in Restaurants, Cafes & Bakeries, Quick Service Restaurants (QSRs), Cloud Kitchens, Food Courts, Pubs & Bars, Drive-ins, and Multi-outlet Hospitality Chains.

Question 5

Do customers need to download a mobile app to view the menu or order?

Accepted Answer

No! Diners do not need to download any application from Google Play Store or Apple App Store. Guests simply open their phone camera or Google Lens, scan the table QR code, and the interactive digital menu loads in their mobile browser (Safari, Chrome, etc.) in under 1 second.

Question 6

How does contactless table ordering work step-by-step?

Accepted Answer

1. Diners sit at their table and scan the custom QR code standee.
2. The visual menu opens instantly with high-definition dish photos, prices, and Veg/Non-Veg badges.
3. Guests select items, customize cooking notes (e.g., "no onion, extra spicy"), and click "Place Order".
4. The order instantly chimes on the kitchen display screen (KDS) with the table number, and chefs start preparing immediately.

Question 7

Does Parozo support Gujarati (ગુજરાતી) and Hindi (हिंदी) menu displays?

Accepted Answer

Yes! Parozo offers instant multi-language switching between English, Gujarati (ગુજરાતી), and Hindi (हिंदी). Diners can browse item names, descriptions, and categories in their preferred language with a single tap.

Question 8

Can I highlight Veg, Non-Veg, Vegan, and Jain dishes on the menu?

Accepted Answer

Yes. Parozo provides standard FSSAI green (Veg) and red (Non-Veg) indicators, plus special tags for Vegan, Jain-friendly, Chef’s Special, and Bestseller items. Diners can also toggle quick filters to only view Pure Veg or Jain options.

Question 9

How quickly can I update dish prices or hide out-of-stock items?

Accepted Answer

Instantly! Whenever an ingredient runs out, restaurant staff can toggle the item to "Sold Out" from their phone or dashboard in one tap. The item disappears from the customer menu immediately without re-printing paper menus.

Question 10

How does the Kitchen Display System (KDS) work?

Accepted Answer

The KDS replaces lost paper kitchen order tickets (KOT). As soon as a customer orders from Table 5, an audible sound chime rings on the kitchen tablet or screen, and a color-coded ticket appears showing the table number, dishes, quantity, cooking notes, and preparation timer.

Question 11

What order statuses are tracked on the kitchen screen?

Accepted Answer

Kitchen staff manage orders through clear lifecycle states: Pending (New) → Preparing (In Kitchen) → Ready (For Pickup/Serving) → Completed. Status changes update the diner’s mobile tracking screen live.

Question 12

How does the digital Waiter Calling & Service Bell work?

Accepted Answer

Diners can tap a service bell button directly on their phone screen to request water, additional cutlery, table cleaning, or the bill. Service requests pop up immediately on staff tablets with the exact table number.

Question 13

What are Parozo’s subscription plans and pricing?

Accepted Answer

Parozo offers 3 transparent SaaS plans:
• Starter (₹499/month): 1 branch, unlimited menu items, table QR generator, live KDS.
• PRO (₹999/month - Most Popular): Up to 3 branches, staff roles (chef/waiter/cashier), custom branding & logos inside QRs, rush analytics, WhatsApp support.
• Business (₹2,499/month): Unlimited branches, 100% white-label, custom domain, dedicated account manager.
Annual plans also include extra discount savings.

Question 14

Is there a free trial available?

Accepted Answer

Yes! Parozo provides a 14-day fully featured free trial with zero risk and no credit card required upfront. You can create your menu, generate table QR codes, and test the kitchen display system before paying a single rupee.

Question 15

Does Parozo take any commission on food sales?

Accepted Answer

Zero! Parozo charges 0% commission on orders. Whether your restaurant does ₹50,000 or ₹15,00,000 in monthly sales, you only pay your flat SaaS subscription. 100% of your food revenue stays in your bank account.

Question 16

What hardware do I need to run Parozo?

Accepted Answer

No expensive proprietary POS hardware is needed! Parozo runs on standard consumer devices you already own:
• For Kitchen: Any low-cost Android tablet, iPad, laptop, or smart TV screen.
• For Billing/Cashier: Any computer, tablet, or smartphone.
• For Diners: Their own personal smartphones.

Question 17

Does Parozo support thermal receipt and KOT printers?

Accepted Answer

Yes. Parozo supports standard 58mm and 80mm ESC/POS thermal receipt printers via Bluetooth, USB, or Network (LAN/Wi-Fi) to print instant kitchen order tickets and customer tax invoices.

Question 18

Can I get physical acrylic QR standee cards for my tables?

Accepted Answer

Yes! Parozo automatically generates high-resolution (1200x1600 px) print-ready acrylic table stand designs embedded with your restaurant logo, table numbers, and branded color scheme. You can download and print them or order custom acrylic stands.

Question 19

Can people make fake orders from home if they take a photo of the QR code?

Accepted Answer

Parozo includes robust anti-prank protection:
1. GPS Geofencing: Restricts ordering so only devices physically located within your restaurant’s GPS radius can submit orders.
2. Daily Table PIN: Optional 4-digit daily rotating PIN printed on table cards or provided by waiters to guarantee table presence.

Question 20

Can I give different access levels to chefs, waiters, and cashiers?

Accepted Answer

Yes. Parozo provides granular role-based access control. Chefs see only incoming kitchen tickets; cashiers handle bills and payments; only the owner can view revenue analytics, edit pricing, or manage subscription settings.

Question 21

How do customer payments work? Do payments go to Parozo or our restaurant?

Accepted Answer

Customer payments go directly to YOUR restaurant bank account. When diners request the bill or pay via UPI, your own UPI QR code (Google Pay, PhonePe, Paytm, BHIM) is presented. Parozo never acts as an intermediary for food money.

Question 22

Does Parozo support GST invoicing and tax configuration?

Accepted Answer

Yes. You can configure custom CGST, SGST, VAT, and service charges. Parozo calculates itemized taxes automatically and generates GST-compliant digital and printed bills.

Question 23

How do I cancel my subscription or request assistance?

Accepted Answer

You can cancel your subscription at any time with 1-click in your dashboard under Settings → Subscription, or by messaging our WhatsApp support (+91 98797 12066). You will retain full access until the end of your billing cycle with zero cancellation fees.

Question 24

How can I contact Parozo customer support?

Accepted Answer

Our support team is available via:
• WhatsApp / Call: +91 98797 12066
• Email: support@parozo.in / savaliyasunil25@gmail.com
• Head Office: Rajkot, Gujarat, India - 360005
Support is available Monday to Saturday, 9:00 AM – 8:00 PM IST.

Frequently Asked Questions