Effective Date: September 1, 2026 • Last Updated: October 10, 2026
This Refund Policy outlines how refunds, billing credits, and payment disputes are handled by Parozo Technologies ("Parozo", "we", "our"). Because Parozo operates as a dual-sided platform—providing a B2B SaaS system for restaurant owners and a B2C digital ordering experience for restaurant patrons—this policy explicitly addresses both scopes.
Quick Summary (TL;DR for Diners & Restaurateurs)
14-Day Risk-Free Trial: New restaurant owners test all features free. No credit card required, 0 charge if you choose not to subscribe.
5–7 Day Refund Window: Approved SaaS subscription refunds or duplicate charge corrections are credited back to your original source within 5–7 working days.
Food Order Refunds: Parozo is the software platform; food quality or dining refunds are handled and fulfilled directly by the restaurant merchant.
01.
Two-Tier Refund Framework
To ensure total transparency, our refund terms are divided into two distinct tiers:
Tier 1: Parozo SaaS Subscriptions
Applies to restaurant owners, cafe operators, and hospitality businesses paying monthly or annual subscription fees to Parozo.
Tier 2: Diner Food & Table Orders
Applies to restaurant guests scanning table QR codes to view dishes and place dine-in orders at participating restaurants.
02.
Tier 1: Parozo SaaS Subscription Refund Terms
Parozo offers flexible subscription tiers (Starter at ₹499/mo, PRO at ₹999/mo, and Business at ₹2,499/mo, plus annual discounted billing). The following terms apply:
14-Day Free Trial Period: Every new restaurant account begins with a 14-day full-access trial. You are under zero obligation to pay during this window. No automatic charge occurs unless you voluntarily upgrade to a paid tier.
Monthly Subscriptions: Monthly SaaS fees are billed in advance on a 30-day recurring cycle. Because software access and cloud resources are provisioned immediately, monthly subscription fees are non-refundable once the billing month has commenced. However, you can cancel renewal anytime to stop all subsequent charges.
Annual Subscriptions (7-Day Guarantee): If you choose an annual plan and decide Parozo is not the right fit for your restaurant, you may request a refund within seven (7) calendar days of initial payment. We will refund the annual fee minus any merchant gateway processing fees.
Technical Outage or SLA Failure Guarantee: If Parozo experiences prolonged, unscheduled platform downtime exceeding our 99.99% service availability commitment during peak operating hours, affected restaurant merchants are eligible for prorated billing credits or partial subscription refunds upon review.
Billing Errors or Duplicate Charges: If an unintended double payment or billing error occurs due to payment gateway synchronization, we will issue an immediate 100% refund for the duplicate transaction.
03.
Tier 2: Diner Food & Table Orders Refund Policy
Parozo Technologies develops and maintains the digital ordering technology. We are not a food vendor, restaurant kitchen, or delivery aggregator:
Restaurant-Managed Transactions: All culinary preparation, food taste, temperature, pricing, allergen warnings, and dine-in table service are the exclusive responsibility of the restaurant where you are dining.
Direct Payment Settlements: When diners pay via direct UPI (Google Pay, PhonePe, Paytm, BHIM) or cash, 100% of the funds are transferred directly into the restaurant’s merchant bank account. Parozo does not retain customer food money.
Resolving Food Disputes: If an ordered dish is unsatisfactory, delayed, out of stock, or prepared incorrectly, please speak directly to the restaurant’s floor manager, cashier, or captain. The restaurant management retains full authority to cancel the bill item or issue a refund via their register or direct UPI transfer.
04.
Refund Processing & Timeline
When a refund is approved by Parozo:
Turnaround Schedule
Review & Approval: Refund requests submitted via email or WhatsApp are reviewed within 24 to 48 business hours.
Payment Gateway Dispatch: Approved refunds are triggered immediately through Razorpay or Stripe to your issuing bank.
Bank Credit Timeline: Depending on your financial institution or UPI provider, the credited amount appears in your original payment account within 5 to 7 business days.
05.
Chargeback & Friendly Dispute Policy
We encourage all restaurant partners to contact our dedicated support team prior to initiating a bank chargeback. Chargebacks often freeze account access automatically. Our billing team is committed to resolving billing inquiries swiftly and amicably.
06.
How to Request a Refund
To submit a refund inquiry, please email our billing department with your registered restaurant name, registered account email, and invoice/transaction ID: